Shipping & Returns Policy

1. Delivery Timeframe
Orders are delivered within 1 to 5 working days, depending on the destination and operational conditions.

2. Package Inspection Policy
Packages cannot be opened or inspected before payment and delivery confirmation.
If there is any issue with the order (wrong item, defect, etc.), customers must contact the seller directly to arrange a suitable solution.

3. Accurate Delivery Information
To avoid delays, customers must provide:
• Complete and clear address details
• Full area/location information
• A typed location pin when requested

Incomplete information may result in delivery delays.

4. Availability During Delivery Hours
Please provide an address where you are available for the longest possible time during delivery working hours to ensure successful delivery.

5. Cash Handling & Change
• Customers are advised to prepare the exact amount whenever possible.
• Please check the money given to and received from the driver to avoid misunderstandings.

6. Delivery Issues
For any delivery-related problems (delays, driver concerns, etc.), customers should contact the delivery company directly for assistance and resolution.

7. Refund Policy
No refunds are accepted.

8. Exchange Policy
• Exchanges are allowed only in cases where the wrong item was sent by mistake.
• Exchanges are not accepted for personal preferences (e.g., disliking the scent, change of mind, etc.).

9. Return Packaging
Any approved exchange must be returned in proper, secure packaging to prevent damage during the return process.